Our policies

Shipping Policy
We oblige to collect, package and ship your order in a 3-day term since it has been placed. This term can be extended in case of Risk Department's request for additional information for your order approval. All orders ship in discreet packaging not mentioning the contents of the shipment for your privacy. The package includes: ordered medicine(-s) in a separate packing, medicine's usage instructions. We ship to most countries of the world. You could contact our Customer Service to find out delivery options for your region. Once your order has been shipped, we will send you an e-mail to notify you that your product has left our facility.

Two Shipping Methods are available for our customers (see table 1):
Table 1. Delivery Methods
Regular Airmail * - 14-21 days (from the moment of purchasing); Tracking: Not available; Shipping Cost: $12.00
USPS (EMS) ** - 7-14 days (from the moment of purchasing); Tracking: Available *** ; Shipping Cost: $30.00
* - Free of charge resending in case of non-delivery in a 30-day term. In most cases you will have to pick up the parcel at the local post office.
** - Parcel is delivered to your door.
*** - Tracking Code is provided. Tracking is available after shipping takes place.

Return and Resend Policy
We are a pharmacy subject to state and federal laws, therefore we are not allowed to restock sold items. You may cancel your order before your order is shipped by sending us an e-mail message. We can not accept order cancellation once the order is shipped. Prescription items and Non-prescription items are not returnable.
We're able to resend the drugs at no charge if your merchandise is defective or damaged. We oblige to resend the drugs at no charge if your parcel has not been delivered in a 30-day term.

Refund Policy
The order can be cancelled in a 24-hour time of submitting if it has not been dispatched. The full refund can be issued if you provide us with a reason which is considered to be significant and if the order has not been dispatched or shipped. Store is not responsible for non-delivery of your refund request in a due time, and in consequence of this, your order shipping.
* Refund can not be issued if the order was shipped.
* Refund can not be issued if the order has not been delivered due to an incorrect address you have submitted while registering.

Chargeback Policy
Chargebacks are not welcome, and all disputes can normally be resolved by contacting Customer Service of Pharmacy Rx Online. In case a chargeback is raised by you in connection with your order, you may be forbidden from reordering from Pharmacy Rx Online and any and all affiliated sites. In case a chargeback is raised by you in connection with your order, Pharmacy Rx Online will/may: 1. If fraud is suspected, report the case to the FBI Internet Fraud Complaint Center, together with anti-fraud associations and other third parties. 2. Instigate civil action against you to recover the principal amount, and any and all additional costs and fees, including legal fees.

Privacy Policy
At Pharmacy Rx Online, we are committed to ensuring your online privacy, and this guides every decision we make about how, where, and when to collect your personally identifiable information on our Web site. Our site meets stringent security and privacy standards for both e-commerce and personal information. If you have any questions or concerns about this statement, or about the way your information is collected and used, please contact us. We recognize your right to confidentiality and are committed to protecting your privacy. We use the information that we collect on our Web sites to provide you with a superior shopping experience and to communicate with you about products, services, and promotions. We automatically receive and collect certain types of information whenever you visit our Web site (cookies, IP-address, etc). When you place an order online, your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the Internet.